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RETURN POLICY

.RETURN & EXCHANGE TERMS AND CONDITIONS

14 Day Exchange & Return

  • To initiate a return or exchange: Please review the instructions below and initiate the return or exchange by emailing support@thetoybreed.com
  • All returns requests must be received within 7 days* of the date you received your order.
  • Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
  • Returned items must remain un-washed, un-worn, and all tags must still be attached.
  • Tracking code for your returned package must be provided (it helps us identify which package belongs to you)
  • Shipping is non-refundable, unless there was a mistake on our end.
  • Items can be returned for store credit only, issued in the form of a gift certificate sent via email. We CANNOT issue refunds
  • Please allow our team 5-7 business days to process your return once it is received at our warehouse.
  • Please note that all electronic items can only be exchanged for store credit only.

    Sizing Issues

    Be sure to use the sizing chart on the product's page or email us before placing an order for questions regarding sizing.  -- Exchanges can be easily alleviated this way.

    Please check the sizing charts accordingly as all designers and brands vary in sizing

    Shipping Issues

    Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you!  

    How to Process a Return:

    • Please email the Customer Care team at support@thetoybreed.com to alert us that your return is on its way.
    • Please include your Order Number, Item(s) to Return and Reason for the Return in your email.
    • We will provide you the return address by email.
    • If you are shipping an item over $75, you should consider using a tractable shipping service or purchasing shipping insurance.
    • Please hang on to your tracking number in the event you need to track your package.

ASK AN EXPERT

Have questions or need help with your account? We're here to help.

CUSTOMER CARE

Monday – Friday (9:00am to 5:00pm EST) Sunday Closed

EMAIL US

support@thetoybreed.com

PHONE US - 1-877-597-6999

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